[PAHokiee77]

My 2018 Crosstrek - Base Model - No Navigation - HU quit working. Just a black screen. Does not work when backing up. No sound. Nothing. Checked the fuse and it was good. Tried holding down on the on button. Nothing. It is still under warranty so it is time for a trip to the dealer.

 

[AstroKats]

My 2018 Crosstrek - Base Model - No Navigation - HU quit working. Just a black screen. Does not work when backing up. No sound. Nothing. Checked the fuse and it was good. Tried holding down on the on button. Nothing. It is still under warranty so it is time for a trip to the dealer.

The HU can be rebooted but you have to hold down the power button for over ten seconds or more. Or turn the car off, open and close the driver's door, and wait five minutes.

Which version of the firmware do you have (Settings -> System Info). If you haven't had it updated in a while that may help. The new "recall" (WUA86) is just a firmware update but without nav you'll need to go to the dealer anyway to get that done.

 

[PAHokiee77]

Yes. I held down the button for ten seconds and more. Open door closed door waited. Did this with engine on, engine off, held button and started/stopped/started engine and disconnected the battery. Nothing works. I think the dealer can remove the HU cover and there is a reset switch. This is something I will have the dealer do since it is still under warranty (and I do not want to void the warranty).

I do not know the version of the firmware, but the car was bought in August 2017 and has not been updated. Can't check the version with a blank screen.

 

[AstroKats]

I do not know the version of the firmware, but the car was bought in August 2017 and has not been updated. Can't check the version with a blank screen.

Then it's likely a very old version of the firmware with a lot of known issues. Looks like a trip to the dealer... sorry...

Make sure you get the latest version when they fix or replace it!

 

[PAHokiee77]

Thanks for the advice!

 

[toomanymc]

Just updated to .43 on my 2018. Noticed a new bug. I have my rear view camera set to stay on for 9 seconds however with the new update it's no longer staying on. Anyone else notice this problem?

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[chutch15]

I have a previous update, but am getting the newest one tomorrow. Recently, I've had some CarPlay issues, so hopefully this will resolve them. CarPlay has not been connecting consistently.

 

[05Moose]

FYI, Apple just released iOS 12.1.3 that includes a fix for incidents of losing a connection to Apple CarPlay (for newer phones). I know many have posted they were experiencing that, so thought I would pass that along (since it sounds like it isn't a head unit issue but rather an apple issue).

 

[AstroKats]

FYI, Apple just released iOS 12.1.3 that includes a fix for incidents of losing a connection to Apple CarPlay (for newer phones). I know many have posted they were experiencing that, so thought I would pass that along (since it sounds like it isn't a head unit issue but rather an apple issue).

But we LOVE complaining about the HU...

 

[chutch15]

FYI, Apple just released iOS 12.1.3 that includes a fix for incidents of losing a connection to Apple CarPlay (for newer phones). I know many have posted they were experiencing that, so thought I would pass that along (since it sounds like it isn't a head unit issue but rather an apple issue).

Thanks. I hadn't read the release notes to 12.1.3 to that point. The fixes were for the new X phones and I have an iPhone 7 Plus. However, CarPlay seems to be behaving itself now that I've updated my phone *and* my HU firmware has been updated to Rel_U0.18.43.20.

 

[Frenchcamp49er]

Thanks. I hadn't read the release notes to 12.1.3 to that point. The fixes were for the new X phones and I have an iPhone 7 Plus. However, CarPlay seems to be behaving itself now that I've updated my phone *and* my HU firmware has been updated to Rel_U0.18.43.20.

Working better but issues from time to time.


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[nathanR]

MY19. AM/FM Radio Stations won't stay saved. They randomly erase themselves as soon as the next restart to sometimes after several restarts. XM presets don't have this problem and always stay saved.

 

[05Moose]

MY19. AM/FM Radio Stations won't stay saved. They randomly erase themselves as soon as the next restart to sometimes after several restarts. XM presets don't have this problem and always stay saved.

So time to update the version.

 

[Meltman]

Have the same problem with my 18 Limited

 

[xv-h6q]

MY19. AM/FM Radio Stations won't stay saved. They randomly erase themselves as soon as the next restart to sometimes after several restarts. XM presets don't have this problem and always stay saved.

My 2018 Limited does this too. Also, the AM/FM stations quit one time (XM still worked). Came back later by itself. I have software Rel_UO.18.30.20. It says there are no updates available. Does these updates have to be done by Dealer?

 

[R P]

You have an old version. You need to update either by the dealer or by yourself through the map update site. Don't go by your wifi message. It will always say up to date,... when it is not.

 

[xv-h6q]

You have an old version. You need to update either by the dealer or by yourself through the map update site. Don't go by your wifi message. It will always say up to date,... when it is not.[/QUOTE

Thanks for tip on up-dates. Now I am up to Rel_UO.18.43.20 I'll see if that make a difference. Also there is a recall on the Head Unit (Radio) on the Subaru website. I'll see if that is still current when I go in for next service (6K).

 

[R P]

You have an old version. You need to update either by the dealer or by yourself through the map update site. Don't go by your wifi message. It will always say up to date,... when it is not.[/QUOTE

Thanks for tip on up-dates. Now I am up to Rel_UO.18.43.20 I'll see if that make a difference. Also there is a recall on the Head Unit (Radio) on the Subaru website. I'll see if that is still current when I go in for next service (6K).

Yes, that is the most current version,... as of today.

 

[Herman Trivilino]

Also there is a recall on the Head Unit (Radio) on the Subaru website.

Yeah, I got a letter in the mail the other day announcing this for the Harman Kardon unit in my Crosstrek. I've got an appointment to have it installed tomorrow.

 

[Chewiem16]

Yes I got a letter as well. If anyone goes soon can they post what changed?


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