I read about this scam and letter I received. I used some of the information below that I found on the internet. Due to this company's shady business practices I am posting this here. Some of you have relatives and friends that might appreciate this warning. I bought my 2023 Crosstrek in November 2022 and purchased an extended warranty.

I just received a very official looking letter from ENDURANCE. RE: 2023 Price Increase.

The scam is they assign you a fake customer ID number then warn you their (EVSP)
Extended Vehicle Service Plan is going to have a price increase February 23, 2023. Then they warn you after that date they will not be able to honor the service contract pricing designed specifically for your vehicle.

Please call so we can hold your ESVP contract at the lowest program rates.

Then it goes on to explain about the extended warranty after factory warranties expire.

Then they say No vehicle inspection is required and No fee option payment is available.

In my opinion this is underhanded and deceiving especially to people that don't realize they have arbitrarily assigned a customer number to you then this scare letter to get you to call in. During the call they obtain information about your vehicle and then determine if they are going to let you "continue" your "contract" with them.

At the very bottom of the page in fine print one of the sentences is, "this is an advertisement to obtain coverage."

This had me concerned until I read about the scam on the internet. I just wonder why all of a sudden I got this letter after recently buying a vehicle. I haven’t heard a peep in 15 years, until now.

 

I received the same letter in the last week and was also concerned, especially because I don’t have a car. Smh.

 

Yeah i get one if those about weekly. Even before I had ever bought a new car.

You should see the scam letters I get about the home warranty that I don't have.

 

To show you what kind of scam these outfits are, I called to find out the cost of an extended warranty on my BRAND NEW Crosstrek that was already covered by the Subaru warranty for the first 3 years. They wanted $150 a MONTH!

 

And every dealer's finance guy will pressurize you into buying the extended warranty before that brand new Crosstrek is even yours!

 

I just tell them to remove from their mailing list and when they start their crap about I will need this I let them I purchased an extended warranty until 2031 for our Crosstrek. If they try to continue I stop them immediately and tell them to TAKE ME OFF THE MAILING LIST , end of discussion.

 

I got one from Endurance (yet again). As I have received many others from various nondescript sources. All rather generic, but imploring to please call the number. File 13 they all go - which is most sad being that I got a bunch of stuff (not the word I want to use here but do not want to run afoul of the censors) which gets about 2 seconds of my time, and then gets trashed - waste, nothing but waste, off to the landfill. Not worth my time to call the number and tell them to remove me from the mailing list, 'cause if anything that would indicate acknowledgment and would put me on the radar for more "promotions" and attempts to relieve me of my dolares.

 

Hi there I just got one from there about price increase, told them I dont even have a car and they also told me that I should not worry about this, should I be worried? It also has my name in there

 

I get these regularly for at least 5 cars I no longer own.

 

I just got one, glad to know it's just a scam.

 

Surprise! Same person on my letter...

 

I received this letter July 2023.I don't own a car.I looked up their posted #'s.The #on my paper did not match up 🤪😁

 

I read about this scam and letter I received. I used some of the information below that I found on the internet. Due to this company's shady business practices I am posting this here. Some of you have relatives and friends that might appreciate this warning. I bought my 2023 Crosstrek in November 2022 and purchased an extended warranty. I just received a very official looking letter from ENDURANCE. RE: 2023 Price Increase. The scam is they assign you a fake customer ID number then warn you their (EVSP) Extended Vehicle Service Plan is going to have a price increase February 23, 2023. Then they warn you after that date they will not be able to honor the service contract pricing designed specifically for your vehicle. Please call so we can hold your ESVP contract at the lowest program rates. Then it goes on to explain about the extended warranty after factory warranties expire. Then they say No vehicle inspection is required and No fee option payment is available. In my opinion this is underhanded and deceiving especially to people that don't realize they have arbitrarily assigned a customer number to you then this scare letter to get you to call in. During the call they obtain information about your vehicle and then determine if they are going to let you "continue" your "contract" with them. At the very bottom of the page in fine print one of the sentences is, "this is an advertisement to obtain coverage." This had me concerned until I read about the scam on the internet. I just wonder why all of a sudden I got this letter after recently buying a vehicle. I haven’t heard a peep in 15 years, until now.

Thanks for posting this. I received the same letter, but before I found this forum, I called their contact number. When I informed "Sarah" that I didn't own a car, she refused refused to answer any questions I had about the nonexistent car and account, and she couldn't get rid of me fast enough. She urged me to throw away the letter, and said there was nothing to be concerned about. I was worried that I was a potential victim of identity theft, so I researched further, and that's when I found this thread. Thanks again for putting my mind at ease.

 

I received three scam letters in the past year. They all have a different customer code and they all have a differenct contact #. All from "Rebecca Patterson" I am sick of these scams. I reported them to Department of Consumer Affairs. That was a waste of time, because all these government agencies do absolutely nothing but collect a paycheck.

 

I just fell for this scam and gave them my credit card info. What should I do?

 

I received one too. Scam.

 

When I get calls about Extended warranties and they ask info about my Vehicle I tell them I have a 2018 Lamborghini that makes a strange engine noise above 150 MPH and I would very much like info on a warranty as I don't want to be stuck with a repair bill. Great way to lose them. When at work and bored I string them along so they can't call someone else.

 

I just received my Endurance Scam Letter today. I think I'll call and have some fun with them and keep them busy for hours. I have nothing else to do.

 

I got a such letter today, february 21/2024. Also from Rebecca Paterson. But the phone number is different from every body here.

 

JUST got the SAME letter & Immediately KNEW it was a scam for multiple reasons but (1) being I don't have an Extended Warranty (NEVER need one either) so they couldn't possibly have a customer I.D. number for me. I won't detail the other reasons as it would put too much of my information out there. I then Googled it & found this forum. People are constantly sending me FAKE E-mails and sending me FAKE letters attempting to obtain information about me; but, it will NEVER succeed as (1) I'm highly educated yet extensively street wise having grown up in a ghetto (2) I'm extremely suspicious as a result of my background (3) I CHECK everything out. So I actually ENJOY these morons wasting their time & money on me as that means theres one more potentially gullible person out there that is NOT becoming a victim to these morally bankrupt morons 😊

 

 

Always get this letter..

 

Ha! Same thing. R It is a very cleverly done scam, by the way. Very official looking letter, creation of a sense of urgency, etc. If you get curious enough to call, they start down this path of trying to obtain information on your car by claiming "two-step validation". If you are wary, and say something like "You sent me the letter, you tell me the make of the car" they have a very official sounding response. I didn't fall for it, largely because my Subaru has 255,000 miles on it, and (much as I love it, and refuse to part with it, and continue to keep it in the best condition possible) it has reached the point where annual repair bills exceed the blue book value. By the way, to hopefully add some additional information to this thread, I think they got my name and address via my purchase of CarFAX report during the sale of my elder mother's car about six months ago.

Found this as well: Oregon DOJ. Oregon DOJ cracks down on company selling extended car warranties

 

I did call them, and felt it was legitimate as they had all my information. A very personable, fast-talking young man, Jack answered my skepticism by making a 3- way call to my dealership who confirmed that they use Endurance! The cost of $214.78 was for extended coverage thru 2028. After giving him all my credit card information, he continued with lots of fast reading when I caught that he said I would be charged the 214.78 in 2 payments and then monthly. When I questioned him on why 2 payments, and what was monthly, I ultimately learned that the 214.78 was only the Activation fee, not the monthly. I asked what that was and it was 185.78 monthly for 4 years! THIS IS A SCAM! Be careful. I notified my dealership bank as well
.

 

Watch they will try and charge your through your card.

 

When we told them you are not getting my credit card or banking information that pretty much shut them up. After a moment of silence, they heard the dial tone.

 

I will tell you this, they tried to charge my old debit that was already disposed of. I still had it in my paypal. I got an email that the payment to Endurance failed. They just did this yesterday June 2nd to that old debit card. I immediately filed a complaint with the BBB asking for 2 things.
2. No further contact.
1. I want a paper letter saying I have a zero balance

As an added note, they are not part of the BBB nor are they approved or accredited by the BBB. Complete sham company. My dealer also said, they would never honor an endurance warranty as they won't pay.

If this does not work, I press charges for theft by deception and fraud. I would love to hear them cry when they will have to show up in PA. And if not, I get ruled in my favor and start collections for a debt. These guys are amateurs, if you get a chance look up all the complaints on the BBB site. Every response from endurance never challenges the complaint, they just say, we have put them on the do not mail list. Nope. I want that zero balance on paper before I walk away from these toads!

 

Just got a letter from them today, thanks for posting this is fake, because it looks legit and we just recently got a vehicle. How can they keep sending these out if its a scam and they have been reported? I have heard Illinois has the worst government corruption in the U.S. but this?

 

I get this letter every few months. Looks realistic except I haven't owned a car in 19 years! Unfortunately, these days we have to be skeptical about everything.

 

Is it a real company? I get multiples every time I buy a car. The warranty companies pay for a registration report and send the mailer to new owners. I have worked for 3 extended warranty companies that were all legit and it is a very common marketing tactic. Research the company if you are interested. If not, offer the dealer $100 over cost and buy theirs. My suggestion is put the money in the bank and let it draw 4-5% interest and pay for repairs out of that. If you maintain a Crosstrek, there is very little that is going to happen within the 5/60 factory powertrain warranty.

 

If they talking about Endurance, it’s the one Danica Patrick shills for on tv every five minutes so guess it’s real. I don’t consider their marketing a scam per se since you at least get something for your money. High pressure, boiler room, disingenuous, possibly deceptive? Sure. But it’s nothing new. Insurance, roofing, siding, windows, driveway sealers, etc. all have been doing the same thing for ages. Auto pay “option”? That’s just as common. Subaru even does it with Starlink renewals. SiriusXM in cahoots with Subaru does too.

I’ve noticed on the Endurance commercial, whether real people or actors, they’ll say something like, “Something broke and cost $3,500 and I never seen a bill.” on the screen it says, customer since 2016. So at a ballpark cost of $100/month they spent $8,400 in premiums to save $3,500. Except for Danica Patrick or Ice T getting paid as spokespersons and the rubes who fall for it, in what universe does this make any sense?