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Recall work took over 5 hours

6.4K views 25 replies 13 participants last post by  domreaper  
#1 ·
I took mine in this morning just as they were opening for the day. I was told that it would take five hours or more to complete. Rather than lay around the waiting room for all of that time, I asked if the complimentary loaner they mention in their ads was available. If my office was still at its old location, I would have taken advantage of their shuttle service, but now I work clear across the other side of town. I was expecting, and would have been perfectly happy with, a car off of the pre-owned lot. Instead, I was led to a high dollar Outback that only had 70 miles on it. My first issue with it was reaching for the non-existent lever for scooting the seat forward. I then realized it had an electric seat adjustment, but there were three thingys down there and it took two tries to figure out which one moved me forward. My next issue was the heater was on full blast because he had to defrost it. There were no knobs to turn the fan and heat down. Finally I saw a button on the screen that could turn it off completely. That was fine, but at three or four miles from the office, it was getting cold in there. I eventually saw the up/down button for the temperature and made it bearable for the last couple miles. I got a call a little past 2:00 saying my car was ready, so I wrapped up the thing I was working on and headed back to the dealer. The day had warmed up quite a bit, and rather than try to manage a comfortable temperature, I just turned the whole thing off again. Since I had about 10 miles of interstate highway to drive, I tried the cruise control. I set it, but it wouldn't go up to the speed I thought I had set. I finally realized the "eye sight" feature was matching the speed of a slower vehicle in front of me. Also, both going and coming I had to put up with the lane departure warning chirping at me. I know there's a way to turn it off, but I decided to put up with it all. Perhaps the most aggravating thing about the car was the CVT. That was my first experience with it, and I didn't really care for it. At least I only made a stab at the clutch (and hitting the brake) one time while maneuvering in a parking lot. I was so happy to get back to the dealer and climb back in and grab my 6MT shifter.

I mentioned to one of the workers at the service desk that I hope the software upgrade takes care of my warm weather problems. When the air temperature gets up around 20C/68F, and the car has traveled 20 miles or so, the computer would forget how to feed gas properly, causing me to lose speed, and forcing me to downshift a gear or two in order to have enough power to get back to highway speed. She told me that the software would probably fix that. We'll see if that's true when spring arrives.
 
#2 ·
5 hours! I don't think so. It most likely spend 3 or 4 of them sitting in the dealer's parking lot. Also I would be very surprised if the firmware update fixes your problem with the engine in warm weather.
 
#19 ·
So let me get this straight - your biggest complaint it that the loaner vehicle for a 5 hour service was too well equipped? Sounds like that's really more your problem than theirs...
I'm just being an ol' coot who remembers being thrilled that my first brand new Subaru had an FM radio, but wished it had the luxury of a rear window defroster.

Looking at some of the other replies that said how much shorter their wait was, I'm thinking that mine took five hours because they went to the trouble of replacing all the parts affected by the three recalls, even though they might have passed inspection.
 
#26 ·
4-5 hours? Pft. Mine took all day yesterday, for the 3 recalls (technically) being done - there was a brake issue as well, they did a full flush.
When I had my windshield replaced in August, they recalibrated the Eyesight such that the annoying Lane Keep Assist (the annoying steering wheel tug) is now dis-armed. Awesome. I'm happy since that really bothered me.