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My 2106 Crosstrek has the "updated" compressor, but still makes horrible noises on start up like you talk about. Currently at the dealer having them look into it. When they turned on the car at the service area they first thing they said was.. you guessed it... "that's normal."
How did you make out at the dealer? I'm in the same boat as you, "updated" but not normal. Hope they made it right for ya.
 
It looks like Subaru is acknowledging that there is a design problem with the A/C compressor assembly. I don't have any additional info, but this is what's posted under one of the TSB's for a 2015 XV Crosstrek.


Item Code: 10-84-16R
Title: New A/C Compressor / Clutch Assembly

This bulletin announces the availability of a new Air Conditioning compressor / clutch assembly to address customer concerns of the system not operating. Electrical windings located inside the clutch assembly have been changed to eliminate the condition. The service procedure will involve replacement of the A/C compressor and clutch as a complete assembly.

Information contained in any technical document found on the STIS web site should only be used as reference material for highly trained automotive technicians. Only automotive technicians have the training and the special tools/equipment to repair Subaru vehicles.

10-84-16
10-84-16R
 
Well nuts, I've got the "old" compressor, based on the serial number on the part sticker on the side of the compressor and the fact I've got a early 2016 model. It does make a long "groan" sound when it first fires up, but that's the only time. It's also quite noticeable from the cabin. At what point should an owner of one of these affected cars seek a replacement compressor? After it's failed, or before the warranty runs out? Or is there any recourse before the compressor fails? I mean, does complaining about the clutch noise and actually having the suspect compressor even warrant free replacement under a TSB?
 
Well nuts, I've got the "old" compressor, based on the serial number on the part sticker on the side of the compressor and the fact I've got a early 2016 model. It does make a long "groan" sound when it first fires up, but that's the only time. It's also quite noticeable from the cabin. At what point should an owner of one of these affected cars seek a replacement compressor? After it's failed, or before the warranty runs out? Or is there any recourse before the compressor fails? I mean, does complaining about the clutch noise and actually having the suspect compressor even warrant free replacement under a TSB?
Same here, loud click and groan when starts up the first time, and just quieter clicks when it cycles. Although I do hear a slight noise from the clutch or AC compressor when it runs and I am accelerating.

I believe the TSB says that they will replace it to address complaints that it's not working, I doubt that they would do anything just for the noise. Having said that, if anyone has any luck getting the functional compressor replaced, I'd like to know about it.
 
My 2106 Crosstrek has the "updated" compressor, but still makes horrible noises on start up like you talk about. Currently at the dealer having them look into it. When they turned on the car at the service area they first thing they said was.. you guessed it... "that's normal."
Could you take a video of your compressor engaging since you have the "new" compressor? I'd like to compare it's sound to the sound my "older" compressor makes. So far, it only makes a groaning noise at first engagement, but is relatively quiet while it's cycling, so it's obviously tied to start up refrigerant pressure. I actually noticed it when I first used it this summer too, like: "That's a weird sound". It really sounds, and looks, like the clutch is slipping when it first gets going as I stood there with the hood open. If it's slipping because the engagement coils aren't strong enough, I wonder how long before it invariably wears and fails?
 
My 2014 Limited started having A/C problem a few weeks ago. Went to the local stealership for diagnostic. First they refilled the refrigerant but that only lasted a few days. Finally they determined the A/C clutch was at fault and recommended replacing the compressor. All in all the two visits cost over $1300 combined.

I am a little disappointed that the compressor had to be replaced 4 years in. Sounds like this is a widespread/known issue. Do we have a class-action case?
 
My 2014 Limited started having A/C problem a few weeks ago. Went to the local stealership for diagnostic. First they refilled the refrigerant but that only lasted a few days. Finally they determined the A/C clutch was at fault and recommended replacing the compressor. All in all the two visits cost over $1300 combined.

I am a little disappointed that the compressor had to be replaced 4 years in. Sounds like this is a widespread/known issue. Do we have a class-action case?
Subaru knows about a bad batch of compressors and I thought they were replacing them for free because that fact.Contact SOA and tell them you heard about the bad compressors shortly after you had the repair done,what was done and what it costs.If they don't reimburse you the whole amount then you should at least get your money back for a repair that didn't work AKA the recharge of the system.
 
Sorry for bumping old thread, but can someone provide the STIS documentation. Mine is clicking pretty loud and whirring sound like an old refrigerator when idle at traffic. Not the bad bearing sound. I don't know if this cover under warranty, bought in Sep 2015.
 
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