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2021 Crosstrek Outdoor - "Trekov"
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In that JD Power study, the point spread from high (829 for Lexus) to low (780 for Subaru) is only 49 points on a 1000 point scale or 0.049%. So basically ALL dealership service is equally far from perfect. The bigger question is why aren't all of the carmakers' own service departments at a 1000 ranking? Is it lack of training? Carelessness? Good old human error? Or something more intentional?

Could it be that incompetence, whether it's genuine or feigned, and dishonesty are profitable? Hmm. Where else have we seen this "business model" but on a much grander scale?
 
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2021 Crosstrek Outdoor - "Trekov"
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152 Posts
More like 4.9%...
I stand corrected. 4.9% it is. Still, not much of a spread between highest ranked and lowest ranked dealer service. I do agree with forum member AM407 in that these rankings are likely more of a barometer on the overall service appointment experience rather than the quality of the service work performed.
 
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