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urgent help needed with key fob issue for my Crosstrek 2017...

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165 views 11 replies 5 participants last post by  Giles  
#1 · (Edited)
My key stopped stopped working so I replaced its battery. However, the car still won't respond to remote locking and unlocking. I consulted the manual and read that once the key's battery is replaced, one needs to resync it by pressing either the lock or the unlock button six times. I did that right next to the car, trying different speeds but nothing happens. I double checked that the battery was placed properly in the key (with the branding/positive side facing down) and tried again. Nothing. Then I tried using the back up key, found that that battery was dead too, so I replaced it, tried resyncing that key and got the same result. I then bought new batteries from a different brand (CR1620 again, of course) and tried those in both keys and still got nothing. The car's battery was replaced less than a year ago and was working fine all this time so I don't think that's the issue. If I unlock the car using the key and try turning the ignition, the lights in the dash come on but the car won't start. Something strange I noticed was that when I opened both keys to replace the battery the little compartment with the RFID chip was empty. Is that normal? I saw online there is supposed to be something there but in both of my keys there was nothing in that little compartment. Can someone please give me some guidance here? Thank you so much!
 
#4 ·
Models without "keyless access with push-button start system":

Press any button on the remote transmitter (except when the transmitter battery is discharged).
Insert the key into the ignition switch and turn the ignition switch to "ON".

Unless I'm mistaken, most key and keyless remotes use CR 2032 batteries.

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#5 ·
Models without "keyless access with push-button start system":

Press any button on the remote transmitter (except when the transmitter battery is discharged).
Insert the key into the ignition switch and turn the ignition switch to "ON".

Unless I'm mistaken, most key and keyless remotes use CR 2032 batteries.

View attachment 330554
Thank you for your suggestion. Could you please let me know what this is supposed to accomplish? Does this process synchronize the key after replacing the battery? Could you also please let me know if the button needs to be pressed WHILE the key is used to turn the ignition to "on"? Re the batteries, no, they use the CR1620. Also, this is what the manual says about resynchronizing the key after replacing the battery (this is why I'm interested in where did you get the information you are suggesting):
Image
 
#6 ·
My apology about battery numbers and resyncing remotes after battery replacement. Without any more info, two remotes failing to operate, my guess leans towards possible immobilizer fault or failure. While not likely failure, possibly blown fuse? Below is a wiring diagram of the immobilizer circuit. If fuse(s) are good, you may have to call a mobile tech ot have your Subaru towed to Subaru for technical diagnosing.

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#7 ·
Yeah, if both keys are missing the RFID chip, that’s likely the main issue — the car won’t recognize them without it. You’ll probably need replacement transponder chips or new programmed keys from Subaru
 
#9 ·
My key stopped stopped working so I replaced its battery. However, the car still won't respond to remote locking and unlocking
Did your key work before the battery replacement?
 
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#11 ·
Yes, the main key was working just fine before we replaced the battery. The back up we assumed worked but we never used it since we bought the car (2017) so when we tried to use it when the main key stopped working we assumed its battery was also spent.
 
#10 ·
The fob battery has nothing to do with the transponder in a non-pushstart car.
These may be obvious, but please clarify by answering these questions:

Are these the keys that worked with the car previously?
Do you have and does the valet key work (the key without buttons)?
Referencing the image below - you are saying the rectangle compartment on the lower right of the key above the words "ALLKEYLESS" is empty? Did the transponders fall out when you opened the keys? It should look just like the picture.
Did you have to jump start the car right before all this happened, and did you hook the jumper up backwards?
Does the security light illuminate and stay on when you turn the key on and try to start the car?
With the key on and the HVAC fan on high what happens when you turn the headlights on high beam?


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#12 · (Edited)
Sorry I didn't reply earlier but I had to wait until my wife got a hold of the keys. It turns out the map light had stayed on somehow and it drained the car battery. It just so happens that when I asked my wife to resynchronize the key after changing the battery and that didn't work, the car and the dash lights did come on briefly when she tried the key in the ignition, which led both of us to believe that the issue was with the missing transponder and not the car's battery (which we bought at the end of last year. Anyway, today when she tried the valet and the subkey again the car was completely dead, no dash lights except for the battery icon and another one I couldn't make out over FaceTime. I then had her use a portable jump starter and she recharged the car's battery for 30 minutes or so so it runs properly again. Re the keys, you picture HELPED A LOT. It turns out both of my keys look exactly like yours, meaning the compartment where the transponder sits looks all gooey. HOWEVER, when I looked for pictures online in some instances the compartment and the transponder looked totally clean, and I also found posts where people had stated that the transponder was missing. When my wife and I looked at our keys, we thought the compartment looking gooey and having a little space left in it meant that the transponder had fallen off, but this was not the case. Anyway, after recharging the battery, we tried locking and unlocking the car with the main key (which has a new battery) and it didn't work at first, but then after clicking the lock button 6 times we heard a honk (actually the honk sound after the fourth press but we still pressed it six times). And after that the remote worked again. Interestingly, the subkey (no the valet key, which we could not find a way to open to see if it had a transponder or not) which we also changed the battery in, was capable of locking and unlocking the car without resynchronizing it like we had to do with the main key. A final test was to lock and unlock the car from our apartment's window, which overlooks the parking lot and is a good 150 yards away with a clear line of sight. Both keys worked properly. THANK YOU THANK YOU THANK YOU EVERYONE FOR YOUR HELP!!! Hope my comedy of errors story helps someone else.