2019 Subaru Crosstrek Limited
Hi guys, I test drove the car today with the field engineer explaining the issue with the car, he told me that he was excited to find out what the issue actually is. He never heard of this sound before so he is curious as to what it could be. I was lucky because he had time to actually wait for the car to hit the temps required to replicate the sound, once we hit the temps we needed, I went back to the dealership so he can grab his computer and start collecting the data stream from the car. We spent over an hour driving the car just to be sure he got what he needed. He said he's going to ask the dealership to do a carbon clean on the car but he will use the data he gathered from the road test plus the videos I have and send it back to Japan for them to take a look and see what it could be. Hopefully, we can get to the bottom of this. I'll keep everyone posted when I hear back with updates.