TSB 15-257-19R
This Service Information Bulletin provides insight in response to both customer and retailer feedback
resulting from the use of OBD-II port connected devices. These devices are often employed by
insurance companies to monitor driver activity for premium calculations (premium discounts).
Commonly referred to as discount tools, driver monitors or dongles, the use of these devices can
interfere with normal STARLINK system operation. Use of these devices can cause:
• DTC B2A15 to set and be stored in memory
• Recurring STARLINK notifications to retailers and e-mails to
customers
• A RED Telematics system Malfunction Indicator Lamp (MIL) to
illuminate in the overhead console (change from green to red)
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
When receiving a TM2_TELEMATICS Starlink Malfunction Light lead, it is VERY IMPORTANT
to contact the customer as soon as possible. Ask the customer if they are using one of these plug-in
devices. If they are, explain their use of the device can cause this condition. STARLINK services
are not affected by the diagnostic trouble code created due to OBDII plug-in device usage. If a
plug-in device is not being used or if the red LED remains lit, schedule the customer in for a service
appointment to diagnose the system and determine the cause of the lead / e-mail.
As an additional option, customers may try removing the OBDII plug-in device following engine
shut-down and then reinstall it after at least 5 seconds have passed following engine start. This may
prevent the B2A15 from being set. This will need to be repeated with each ignition cycle
