2020 Crosstrek Premium
I didn't hit it on anything. It certainly seems like if I hit it with that force I would have known it.Sorry to hear this happened to you but thank you for posting the information (and for your advice). I'm guessing the hitch company limited themselves to replacing the hitch, which is laughable of course.
I saw the bolt plates and was puzzled by why they did not center the bolt seat hole. Looks like bad design.
Because it was the forward bolt holes that ripped, the hitch must have been torqued upwards. Did you hit it on an incline at any point, or were you towing a trailer and went over a nasty bump?
In any case, sorry
The metal of the bolt plates seemed way too thin and soft. I'm pretty confident in the durability of the unistrut square washers that I used when I reinstalled it, but the this bolt plates that came with it were suspiciously weak from the start.