[KJ_Aardvark]

I just recieved the scam letter. How do these people know my home address?.

Some states sell the data for registered car owners.

 

[JudiNight]

I read about this scam and letter I received. I used some of the information below that I found on the internet. Due to this company's shady business practices I am posting this here. Some of you have relatives and friends that might appreciate this warning. I bought my 2023 Crosstrek in November 2022 and purchased an extended warranty.

I just received a very official looking letter from ENDURANCE. RE: 2023 Price Increase.

The scam is they assign you a fake customer ID number then warn you their (EVSP)
Extended Vehicle Service Plan is going to have a price increase February 23, 2023. Then they warn you after that date they will not be able to honor the service contract pricing designed specifically for your vehicle.

Please call so we can hold your ESVP contract at the lowest program rates.

Then it goes on to explain about the extended warranty after factory warranties expire.

Then they say No vehicle inspection is required and No fee option payment is available.

In my opinion this is underhanded and deceiving especially to people that don't realize they have arbitrarily assigned a customer number to you then this scare letter to get you to call in. During the call they obtain information about your vehicle and then determine if they are going to let you "continue" your "contract" with them.

At the very bottom of the page in fine print one of the sentences is, "this is an advertisement to obtain coverage."

This had me concerned until I read about the scam on the internet. I just wonder why all of a sudden I got this letter after recently buying a vehicle. I haven’t heard a peep in 15 years, until now.

I just received one of these in the mail, so they are at it again. I did a Google search and found this thread so I thought I would let everyone know it's still going on. Unfortunately, a lot of people don't know to research these kinds of things before paying them attention. Thank you for posting this. It saved me a LOT of time researching. =] (I have a 2020 Subaru Impreza Sport)

 

[erscolo62]

I just received one of these in the mail, so they are at it again. I did a Google search and found this thread so I thought I would let everyone know it's still going on. Unfortunately, a lot of people don't know to research these kinds of things before paying them attention. Thank you for posting this. It saved me a LOT of time researching. =] (I have a 2020 Subaru Impreza Sport)

I picked up the Subaru eight-year gold warranty when I purchased the Wilderness knowing that scams are a dime a dozen in every facet of life. These kinds of threads to a great service to the community for so many never pay attention to the details.

 

[Linn47]

I read about this scam and letter I received. I used some of the information below that I found on the internet. Due to this company's shady business practices I am posting this here. Some of you have relatives and friends that might appreciate this warning. I bought my 2023 Crosstrek in November 2022 and purchased an extended warranty.

I just received a very official looking letter from ENDURANCE. RE: 2023 Price Increase.

The scam is they assign you a fake customer ID number then warn you their (EVSP)
Extended Vehicle Service Plan is going to have a price increase February 23, 2023. Then they warn you after that date they will not be able to honor the service contract pricing designed specifically for your vehicle.

Please call so we can hold your ESVP contract at the lowest program rates.

Then it goes on to explain about the extended warranty after factory warranties expire.

Then they say No vehicle inspection is required and No fee option payment is available.

In my opinion this is underhanded and deceiving especially to people that don't realize they have arbitrarily assigned a customer number to you then this scare letter to get you to call in. During the call they obtain information about your vehicle and then determine if they are going to let you "continue" your "contract" with them.

At the very bottom of the page in fine print one of the sentences is, "this is an advertisement to obtain coverage."

This had me concerned until I read about the scam on the internet. I just wonder why all of a sudden I got this letter after recently buying a vehicle. I haven’t heard a peep in 15 years, until now.

Thank you.. I am ashamed to admit that I just got scammed by it. I just bought the car, and then this letter, and it was worded as though I had already purchased their warranty. How did they know I just bought a car? I actually gave them my CC #, and they immediately charge my card. But when I got the email contract, I saw the $$$PRICE$$$ and knew it was a scam, so I called the CC company and disputed the charge. I then called Endurance. and got a rep who absolutely REFUSED to cancel my policy. What an operator. Would not do it. If I did not have so many other legalese things in my mail at this time, I would not have gotten confused. But I am working too many hours, and my car up and died, and the next thing you know, I had a new car, and it all happened in a few hours...

My CC company can help me fix this. But what a pain, and I am too gullible.

 

[sanghill]

Your Credit Card company should cancel the Charge, cancel your Credit Card and send you a new Credit Card with a new number. That is probably what your Credit Card company is doing. Fortunately we have this Forum to serve as a 'reality check'.

 

[Linn47]

Thank you.. I am ashamed to admit that I just got scammed by it. I just bought the car, and then this letter, and it was worded as though I had already purchased their warranty. How did they know I just bought a car? I actually gave them my CC #, and they immediately charge my card. But when I got the email contract, I saw the $$$PRICE$$$ and knew it was a scam, so I called the CC company and disputed the charge. I then called Endurance. and got a rep who absolutely REFUSED to cancel my policy. What an operator. Would not do it. If I did not have so many other legalese things in my mail at this time, I would not have gotten confused. But I am working too many hours, and my car up and died, and the next thing you know, I had a new car, and it all happened in a few hours...

My CC company can help me fix this. But what a pain, and I am too gullible.

LOL....you should have heard the SPIEL that poor rep put me through. He claims that he finally cancelled it. (After more than 30 minutes on the phone.) WIll have to monitor my credit card very carefully.

 

[scaravella72]

I got a letter and foolishly placed a call to speak to some customer care rep about a price increase for an extended warranty. Something almost immediately seemed out of place and I hung up on the rep after the fourth time in under five minutes he asked if I'd like to pay an additional $175 per month for thirty months ($5220) to cover all costs associated with repairs. Not sure who I'm upset with more, this questionable company that is only doing the parasitic thing they are designed to do or Subaru for selling my information to them. They knew my make, model and year of my recent purchase and guessed that they could take advantage of me over the phone backed up by some scare tactic letter (read the fine print at the bottom, it's a fishing expedition for a sales opportunity). It seems to me that neither Subaru nor Endurance cares at all for me as a customer and just sees me as a just a money bag they can squeeze for every penny I'm worth. So tell me, with appreciation like that for spending my hard earned money with Subaru, why would I ever do it again? Seems to be a strange way of thanking me for my business.
Maybe it's just another team of C Suite execs hoping I'll help pay for their next private club membership or vacation home. Boo on you, Subaru!

 

[sanghill]

I think SOA is ok. Got the Extended Service Warranty when I bought my 2024 Trailhawk, so I ignore any other Warranty offers. The first scam offer I got I took it to my dealership and they confirmed it was a scam.
I get scam phone calls and scam mail all the time. I report the scam phone calls to the FTC every day. Scam mail goes into the recycle bin. I don't 'click' on anything. I don't reply to anybody. I NEVER answer my landline phone. Set my telephone ring count to 2 and unplug the phone line when I don't want to be disturbed. Nomorobo blocks robo calls. Anybody that is supposed to call me knows they should leave a message and I will return their call at my convenience. Today the AAA tow truck driver had to call me twice so I new it was really the AAA tow truck driver.
Welcome to the 21st Century pick pockets.

 

[KJ_Aardvark]

I got a letter and foolishly placed a call to speak to some customer care rep about a price increase for an extended warranty. Something almost immediately seemed out of place and I hung up on the rep after the fourth time in under five minutes he asked if I'd like to pay an additional $175 per month for thirty months ($5220) to cover all costs associated with repairs. Not sure who I'm upset with more, this questionable company that is only doing the parasitic thing they are designed to do or Subaru for selling my information to them. They knew my make, model and year of my recent purchase and guessed that they could take advantage of me over the phone backed up by some scare tactic letter (read the fine print at the bottom, it's a fishing expedition for a sales opportunity). It seems to me that neither Subaru nor Endurance cares at all for me as a customer and just sees me as a just a money bag they can squeeze for every penny I'm worth. So tell me, with appreciation like that for spending my hard earned money with Subaru, why would I ever do it again? Seems to be a strange way of thanking me for my business.
Maybe it's just another team of C Suite execs hoping I'll help pay for their next private club membership or vacation home. Boo on you, Subaru!

Depending on what state you live in, the state may have sold that info about your car purchase in bulk.

 

[scaravella72]

Depending on what state you live in, the state may have sold that info about your car purchase in bulk.

I’m aware and, like most I’m only outraged when impacted directly. Just disappointed that I’m stuck in yet another algorithm.

 

[nbsdave]

Not sure I agree that Subaru sold your information to them.
Why would they?
Subaru would rather you purchase the extended warranty from Subaru.

 

[Lemotan]

I’m not surprised at all. It seems like anyone in the process can sell your information. I’ve received multiple calls from Sirius XM, and despite blocking new numbers, they still manage to reach out from different ones. It makes me wonder, is it really worth it? Why not just have an online portal where clients can easily subscribe or unsubscribe from services when they choose? It seems like a much more efficient use of resources—why spend all this time and money chasing people down?

 

[Montanan]

Yeah, the third party insurance companies purchase vehicle registration information from the various states, and use that info for their marketing ... don't blame the manufacturers for that.

And as I've said before, the smart thing to do is ignore all the third-party warranty offers, negotiate your best extended warranty deal from Subaru ... and then tell Subaru no! Take that amount and put it into an investment account reserved for auto repairs, and the odds are extremely high that you'll come out ahead after that 100,000 miles has elapsed.

 

[Greyfox]

Third party companies obtain your info from various sources including insurance companies, state/local government (DMV, tax collections, vehicle registrations), satellite radio, body shops, mechanics shops, your phones, etc.
Information is shared/exchanged/bought/sold ten times over. Big business and lots of money for just sharing data.

As far as extended warranties...
If you do decide to purchase one, purchase directly from the manufacturer (ie Subaru, Honda, Toyo, etc). They will specifically detail what is covered and what is not. They always honor the agreement, and rarely ever go out of business.

Third party warranties may sound more appealing, but they play more games in denying or paying you back for warranty work. They also tend to go out of business after a couple years, leaving the customers SOL. They then change names and faces, and start all over again under a different company.

We, for many years did not buy any extended warranties. As @Montanan stated above, we would set aside a vehicle repair fund and usually came out ahead. Fast forward a few years back, we had to replace a dash/display on one of our Hondas after 6 years of ownership. That part alone in price was an eye opener for us Since then we have 'invested' or 'gambled' in the factory extended warranty game. Last few new vehicle purchases included an extra $900-$1200 extended warranty. And while we have had excellent luck with our last few newer vehicles, there have been either cosmetic or electrical items that needed to be replaced after the basic factory warranty expired. Did we come out ahead? More like broke even. But as the tech gets more advance and manufacturers keep pushing the limits on these smaller engines in some larger vehicles, I see a benefit for spending the the extra grand or so upfront for peace of mind. This of course is if you are planning to keep your ride for more than five years or so. You may choose otherwise.

At this stage in my life, I can and still do most of the maintenance on our vehicles. Any major work or issues will be brought to our dealership. If the vehicle turns out to visit the dealership too many times for problems/issues, I'll be the first one to sell/trade the POS, and take a gamble on a newer/shinier POS ... and most likely add the extended warranty for that one too YMMV

 

[Montanan]

Merged the two recent threads on the subject.

 

[JudiNight]

It's not Subaru. It's a scam. Period. Subaru would never be affiliated with something like that. Read further and you can see that this has been going on for years now. A few comments have fully explained what happened and how it was an advertisement to get business NOT connected directly to Subaru.

 

[Almelia1979]

I got a letter and foolishly placed a call to speak to some customer care rep about a price increase for an extended warranty. Something almost immediately seemed out of place and I hung up on the rep after the fourth time in under five minutes he asked if I'd like to pay an additional $175 per month for thirty months ($5220) to cover all costs associated with repairs. Not sure who I'm upset with more, this questionable company that is only doing the parasitic thing they are designed to do or Subaru for selling my information to them. They knew my make, model and year of my recent purchase and guessed that they could take advantage of me over the phone backed up by some scare tactic letter (read the fine print at the bottom, it's a fishing expedition for a sales opportunity). It seems to me that neither Subaru nor Endurance cares at all for me as a customer and just sees me as a just a money bag they can squeeze for every penny I'm worth. So tell me, with appreciation like that for spending my hard earned money with Subaru, why would I ever do it again? Seems to be a strange way of thanking me for my business.
Maybe it's just another team of C Suite execs hoping I'll help pay for their next private club membership or vacation home. Boo on you, Subaru!

I literally just got one of these. First thing I did was looked up esvp scam. Haha. Thank you for this. I’m ripping it up. May the company have the karma they deserve 💯

 

[Krzjaz]

I got a letter and foolishly placed a call to speak to some customer care rep about a price increase for an extended warranty. Something almost immediately seemed out of place and I hung up on the rep after the fourth time in under five minutes he asked if I'd like to pay an additional $175 per month for thirty months ($5220) to cover all costs associated with repairs. Not sure who I'm upset with more, this questionable company that is only doing the parasitic thing they are designed to do or Subaru for selling my information to them. They knew my make, model and year of my recent purchase and guessed that they could take advantage of me over the phone backed up by some scare tactic letter (read the fine print at the bottom, it's a fishing expedition for a sales opportunity). It seems to me that neither Subaru nor Endurance cares at all for me as a customer and just sees me as a just a money bag they can squeeze for every penny I'm worth. So tell me, with appreciation like that for spending my hard earned money with Subaru, why would I ever do it again? Seems to be a strange way of thanking me for my business.
Maybe it's just another team of C Suite execs hoping I'll help pay for their next private club membership or vacation home. Boo on you, Subaru!

And they deny all legitimate claims! DonNOT USE ENDURANCE! Scam

 

[CappyC]

I got a letter and foolishly placed a call to speak to some customer care rep about a price increase for an extended warranty. Something almost immediately seemed out of place and I hung up on the rep after the fourth time in under five minutes he asked if I'd like to pay an additional $175 per month for thirty months ($5220) to cover all costs associated with repairs. Not sure who I'm upset with more, this questionable company that is only doing the parasitic thing they are designed to do or Subaru for selling my information to them. They knew my make, model and year of my recent purchase and guessed that they could take advantage of me over the phone backed up by some scare tactic letter (read the fine print at the bottom, it's a fishing expedition for a sales opportunity). It seems to me that neither Subaru nor Endurance cares at all for me as a customer and just sees me as a just a money bag they can squeeze for every penny I'm worth. So tell me, with appreciation like that for spending my hard earned money with Subaru, why would I ever do it again? Seems to be a strange way of thanking me for my business.
Maybe it's just another team of C Suite execs hoping I'll help pay for their next private club membership or vacation home. Boo on you, Subaru!

Subaru didn't sell you out, these Crooks buy data from State DMV agencies and other sources. I've been getting these letters for years. Since before I had a Subaru even. Now there are scammers imitating endurance and you can't get rid of those guys for anything it appears. On the computer and internet Tech with over 50 years experience and the scammers are getting so out of hand now that almost all of my block techniques no longer work. They buy lists of thousands of email addresses and with each blast of new emails going out they use a different email address so blocking by email address no longer works at all many times. I'm glad I don't have too many years left on this crazy Planet cuz I don't like where a lot of it's going. I'm only half joking when I say that AI could end up being the death of the human species well down the road a ways.

 

[demoguy1]

I got a letter and foolishly placed a call to speak to some customer care rep about a price increase for an extended warranty. Something almost immediately seemed out of place and I hung up on the rep after the fourth time in under five minutes he asked if I'd like to pay an additional $175 per month for thirty months ($5220) to cover all costs associated with repairs. Not sure who I'm upset with more, this questionable company that is only doing the parasitic thing they are designed to do or Subaru for selling my information to them. They knew my make, model and year of my recent purchase and guessed that they could take advantage of me over the phone backed up by some scare tactic letter (read the fine print at the bottom, it's a fishing expedition for a sales opportunity). It seems to me that neither Subaru nor Endurance cares at all for me as a customer and just sees me as a just a money bag they can squeeze for every penny I'm worth. So tell me, with appreciation like that for spending my hard earned money with Subaru, why would I ever do it again? Seems to be a strange way of thanking me for my business.
Maybe it's just another team of C Suite execs hoping I'll help pay for their next private club membership or vacation home. Boo on you, Subaru!

The info is easily obtained from state registration records. I doubt if Subaru sold your info to Endurance. However, I could be wrong.