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Did anyone ever download ANY manuals from this website?

https://www.factory-manuals.com/

There seems to be a lot of translation errors on their web pages, so I was wondering if they are reputable.

They finally have the manual for the 2019 Crosstrek listed. It's the first and only place I can find repair manuals for the 2019 Crosstrek.

If anyone knows of any other repair manuals available for the 2019 Crosstrek, please post to this thread. Thanks.
 

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I did see that the official techinfo.subaru.com website was recently updated with the service manual for 2019, but it's subscription based. I asked at the dealer about a printed version and was told they don't produce those anymore?
 

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I know it’s for the 13-17 model but I’ve used this service manual for my 18’ and haven’t gone wrong yet.

Subaru Crosstrek owners & service manuals, user guides

There weren’t many changes between the 17-18 models and even less between the 18-19 models so this should get you through 95%+ of it.
 

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Did anyone ever download ANY manuals from this website?

https://www.factory-manuals.com/

There seems to be a lot of translation errors on their web pages, so I was wondering if they are reputable.

They finally have the manual for the 2019 Crosstrek listed. It's the first and only place I can find repair manuals for the 2019 Crosstrek.

If anyone knows of any other repair manuals available for the 2019 Crosstrek, please post to this thread. Thanks.
Yes, I used factory-manuals in Nov 2019.

Short version: definitely use Subaru's STIS site. Factory-Manuals delivers an inferior version of the manual for a lot more money.

I had read numerous conflicting and slightly vague comments here and on the Outback.org forum and couldn't figure out if the Subaru site would deliver the full FSM in one, single download, or if it had to be done separately by subsection. Tedious, and would take forever - more than the 3 day subscription.

It sounded like factory-manuals was the answer; that they would do all the downloading and compiling for their $90 price.

What I got for my $90, was indeed a Subaru FSM, but without the bookmark links in the left panel of the pdf - the index for the entire manual! AND, at more than twice the price of Subaru. (All the clickable links within each page are there, just like the manual directly from Subaru, but the all-important index is missing. Without it, you can't find any of the sections, subsections, or the deeper subsections that can go 5 or more layers deep. With the factory-manuals version, all those pages are hidden in the thousands of pages of the manual.)

The FSM downloaded from Subaru's STIS site is a single, easy download, complete with the index - for $35 vs $90.

I HIGHLY recommend reading post #71 here
(https://www.subaruxvforum.com/threads/downloadable-shop-manuals-from-factory-manuals-com.171506/#post-1994470)
 

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Yes, I used factory-manuals in Nov 2019.

Short version: definitely use Subaru's STIS site. Factory-Manuals delivers an inferior version of the manual for a lot more money.

I had read numerous conflicting and slightly vague comments here and on the Outback.org forum and couldn't figure out if the Subaru site would deliver the full FSM in one, single download, or if it had to be done separately by subsection. Tedious, and would take forever - more than the 3 day subscription.

It sounded like factory-manuals was the answer; that they would do all the downloading and compiling for their $90 price.

What I got for my $90, was indeed a Subaru FSM, but without the bookmark links in the left panel of the pdf - the index for the entire manual! AND, at more than twice the price of Subaru. (All the clickable links within each page are there, just like the manual directly from Subaru, but the all-important index is missing. Without it, you can't find any of the sections, subsections, or the deeper subsections that can go 5 or more layers deep. With the factory-manuals version, all those pages are hidden in the thousands of pages of the manual.)

The FSM downloaded from Subaru's STIS site is a single, easy download, complete with the index - for $35 vs $90.
Hello sir!
My name is John and I am the one responsible with the customers, from factory-manuals.com
And the reviews we get for our services.
You have right, sir, we do the 3 days job for you, except that we have an employee to do that, and he know how to do it, much faster.
I feel that i need to write here, because you, like many other customers before, seems that you do not know how to use the bookmarks of the manual we send to you. If you open the file with Adobe Reader, on the left side, you will find the bookmarks, the index for any PDF file. Yes, maybe there are not deep in subsections more than 2 or 3, but this is all we can do, for the moment.
Also, you cannot download the file, directly from STIS, is not possible, you need to print every single page, from few thousands.
So, the right choice, buy a subscription to STIS, try to save all the files for your car in three days, try to create a single PDF file, with bookmarks. You will need also to buy a PDF pro software license, to do that.
Or, order from our website, we will pay the subscription for you, and an employee will do the job for you. With a much better results in quality, because we are pro. And we already have all the software we need.
This is not true:
The FSM downloaded from Subaru's STIS site is a single, easy download, complete with the index - for $35 vs $90.
Not for Crosstrek 2018, 2019 or 2020.

Also, from $90, we use $40 to pay the subscription to Subaru. Each customer have an account on Subaru STIS.
The real question is, do you really want to spend three days, in saving pages, and have a lower quality result, for $50 to save? Are you ready to work like a robot one day, for $17?

I am sorry for this thread, we do not promote in any way, our website.
 

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I did use factory-manuals to purchase a complete service manual for my 2019 crosstrek.

I can confirm that it's a complete pdf that contain factory information (looks like it originates from the STIS site) and there is an index. It's also searchable if needed. So it does the job for my use, and the 90$ is money well spent, and much less that the physical manuals I had purchased in the past.

If you register yourself on STIS, you will have to download individual pages one by one, which will take forever.
 

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Hello sir!
My name is John and I am the one responsible with the customers, from factory-manuals.com
And the reviews we get for our services.
You have right, sir, we do the 3 days job for you, except that we have an employee to do that, and he know how to do it, much faster.
I feel that i need to write here, because you, like many other customers before, seems that you do not know how to use the bookmarks of the manual we send to you. If you open the file with Adobe Reader, on the left side, you will find the bookmarks, the index for any PDF file. Yes, maybe there are not deep in subsections more than 2 or 3, but this is all we can do, for the moment.
Also, you cannot download the file, directly from STIS, is not possible, you need to print every single page, from few thousands.
So, the right choice, buy a subscription to STIS, try to save all the files for your car in three days, try to create a single PDF file, with bookmarks. You will need also to buy a PDF pro software license, to do that.
Or, order from our website, we will pay the subscription for you, and an employee will do the job for you. With a much better results in quality, because we are pro. And we already have all the software we need.
This is not true:
The FSM downloaded from Subaru's STIS site is a single, easy download, complete with the index - for $35 vs $90.
Not for Crosstrek 2018, 2019 or 2020.

Also, from $90, we use $40 to pay the subscription to Subaru. Each customer have an account on Subaru STIS.
The real question is, do you really want to spend three days, in saving pages, and have a lower quality result, for $50 to save? Are you ready to work like a robot one day, for $17?

I am sorry for this thread, we do not promote in any way, our website.
Your post made me go back and look again at my Factory-manuals download.

You are right about the bookmarks and I was wrong - they are there. They are not as obvious as the Subaru site (STIS) download:

Factory-manuals (first pic) vs. my download from Subaru STIS site (second pic). These are the first views when each file is opened:
298404


298405


Notice that the bookmarks panel in the factory-manuals is not obvious or open.

This was my error in not being practiced enough with Adobe.

Factory-manuals delivered what they promised.


However,

Factory-manuals said:
"Also, you cannot download the file, directly from STIS, is not possible, you need to print every single page, from few thousands. "


Folks, this is their marketing angle to inspire you to spend 3x as much.

BUT, understand, that is absolutely not true. This exact misinformation is what got me to ask the specific question over on the Outback forum. The response was post 71 I linked above.

With just a few clicks to select my manual and 1 click to activate the download, I got the ENTIRE FSM in ONE, COMPLETE file for my 2019 Outback on Nov. 17, 2019.

factory-manuals said:
"This is not true:
The FSM downloaded from Subaru's STIS site is a single, easy download, complete with the index - for $35 vs $90.
Not for Crosstrek 2018, 2019 or 2020."

So, you're saying that for the significant majority here, my statement IS true.

Anyone can go to STIS, and for free, browse the site, and see if your manual is available. (If it is, you can get it for $35 instead of $90.)

Everyone, please make your own choice. Feel free to spend your $35 or $90 as you see fit. I'm not here to slam factory-manuals, just trying to accurately share what I know.
 

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Your post made me go back and look again at my Factory-manuals download.

You are right about the bookmarks and I was wrong - they are there. They are not as obvious as the Subaru site (STIS) download:

This was my error in not being practiced enough with Adobe.

Factory-manuals delivered what they promised.


However,

Factory-manuals said:
"Also, you cannot download the file, directly from STIS, is not possible, you need to print every single page, from few thousands. "
Folks, this is their marketing angle to inspire you to spend 3x as much.

BUT, understand, that is absolutely not true. This exact misinformation is what got me to ask the specific question over on the Outback forum. The response was post 71 I linked above.

With just a few clicks to select my manual and 1 click to activate the download, I got the ENTIRE FSM in ONE, COMPLETE file for my 2019 Outback on Nov. 17, 2019.

factory-manuals said:
"This is not true:
The FSM downloaded from Subaru's STIS site is a single, easy download, complete with the index - for $35 vs $90.
Not for Crosstrek 2018, 2019 or 2020."

So, you're saying that for the significant majority here, my statement IS true.

Anyone can go to STIS, and for free, browse the site, and see if your manual is available. (If it is, you can get it for $35 instead of $90.)

Everyone, please make your own choice. Feel free to spend your $35 or $90 as you see fit. I'm not here to slam factory-manuals, just trying to accurately share what I know.
Hello sir!
You recognize your first mistake, and that is good.
You do not want, anyway, to see that you are talking about Outback 2019 manual, and we are talking about the Crosstrek manuals. Believe me, we know what we are saying. Maybe you download the service manual for Outback, but i am 100% sure, that cannot be done for Crosstrek. This forum treat Crosstrek, not Outback.
Please do not mislead members of this forum anymore. We work everyday with STIS. If you want to check our statements, and you do not have 35 USD, just pm and i will send you the login details for one of our customers, and you can check yourself.

More than that, in the DeLuxe version we offer the Diagnostic Manual, which cannot be downloaded from STIS for any model year. To have an idea, the Service Manual have 3-4000 pages, the diagnostic manual have 5-6000 pages.

Please be honest, and try to see the reality. Not all the manuals from STIS are downloadable. Crosstrek cannot be. And that is all about.
 

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So Factory Manuals offers a fully indexed, full PDF for the 2019 Crosstrek Limited and you can’t get it from the manufacturer? Brilliant. Just another reason I’m a little ticked at Subaru. I’ve purchased shop manuals without problem for my FRS/86/BRZ, Honda CRV, BMW 4 Series, Jeep Wrangler, Plymouth Voyager, Pontiac Fiero, Volkswagen Van, every car I’ve ever owned. I don’t like the page by page aspect of the subscription so I’ll drop $90 for a full manual. Now where’s that link.
 

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So Factory Manuals offers a fully indexed, full PDF for the 2019 Crosstrek Limited and you can’t get it from the manufacturer? Brilliant. Just another reason I’m a little ticked at Subaru. I’ve purchased shop manuals without problem for my FRS/86/BRZ, Honda CRV, BMW 4 Series, Jeep Wrangler, Plymouth Voyager, Pontiac Fiero, Volkswagen Van, every car I’ve ever owned. I don’t like the page by page aspect of the subscription so I’ll drop $90 for a full manual. Now where’s that link.
Hello sir!
Do not be angry on Subaru. Nowadays, all the manufacturers are doing that, and even worse. Try to get your BMW manual in PDF, for example. Or Ford. Or Jeep.
The days when you can get easy a PDF from manufacturer are over, sir.. Subaru is still ok, You should try another websites to see how is it, in this moment.
BMW for example do not offer any other option, than a subscription to their website, expansive, and saving the files is a nightmare..

They have all a good reason to do that. They will try to stop you, in any possible way, to fix, or at least understand what is wrong with your car.
The parts industry.. trillions, sir. And they will try to made you to buy those, from them. From the dealers.
 
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