And how has he (or she) been mistreated? I wasn't mistreated when I had to drive 45 minutes to a dealership to have my airbag replaced. Takata made a bum part, Subaru replaced it. I was advised not to drive it until replacement, and when I said I needed a vehicle they provided one.Consider how the new consumer feels: they have been waiting for their new car for weeks, then they are told that it needs a new steering rack.
It was good that Subaru did this but I am appalled at how @Digitalis has been treated here...
I meant in this thread...And how has he (or she) been mistreated? I wasn't mistreated when I had to drive 45 minutes to a dealership to have my airbag replaced. Takata made a bum part, Subaru replaced it. I was advised not to drive it until replacement, and when I said I needed a vehicle they provided one.
Digitalis is in the same boat - just pre-delivery. Some steering component was made defective. The only difference is whether or not he should receive a loaner. I say it's up to him to ask.
If I've missed something, other than how he could feel slighted in this deal, I apologize I have missed it. Yes, it sucks. Waiting always sucks, we learned that in December as children. It doubly sucks for something you have money in, but a deposit is just a deposit. Digitalis is probably entitled to that back btw, as they missed their delivery date.
A few months ago I bought a heavy duty set of garage shelving. After partial assembly I realized some small parts were bent in the wrong spot and one had flashing. Ok, I emailed the manufacturer, who responded promptly and sent out new parts. I had to wait a week. I lived. I did not pack things up and return them for a different company's shelving, as the I researched the ones I wanted originally and got a good deal.
I totally understand where your coming from. I ordered one and I want to get it with as few miles and as little idling time as possible so I can break the engine in the way I want too before the cylinders glaze. At the risk of seeming overly anal, I told the dealer as much and asked them not to show or test drive the car beyond the minimum service that they are required to do. This is trivial to some but not trivial to others including me. I worked hard to make the money to buy the car and I want the best possible outcome.Back at the end of November, I decided to get a brand new 2019 Crosstrek Premium to replace my aging 2007 Outback. Since then, the whole experience has been downhill (mainly due to the lack of updates on the dealer's part). Since I wanted a Manual transmission and they did not have any in the whole state (so they said) I agreed to place an order. Since it is coming from Japan they said it could take between 6 to 8 weeks, so I placed my $1000 deposit and decided to wait.
It is now Feb 21st and I just found out the car might not be here until sometime in March. I understand they had some manufacturing issues a few weeks ago so I gave them the benefit of the doubt and since I waited this long I did not mind waiting a bit longer.
The thing that got me now is the latest communication from my dealership implies that after the car arrives, they will still have to wait for a part from Japan (EPS racks and hardware kits to complete WUC-88) if I'm not mistaken this seems like a full replacement of the steering column? to be installed at the dealership???? What gives? I thought I was buying a brand new car and now it seems I may get a refurbish one?? If they are now sending parts to be replaced at the dealer prior the sale it seems they are trying to avoid the bad press of what an official recall would do to their "reliability" ratings.
To me this whole thing is making me question my decision to purchase the car as I feel It won't have the Japanese precision and attention to detail I was looking for, and that the longevity might be dependent on the dealership's skill and the mood of the guy doing the job....far from what I had in mind...
I feel sick to my stomach to the point that I'm thinking in canceling the order and even lose the (convenient) non-refundable $1000 deposit.
What do you guys think? should I just call it? how normal are this "at the dealership" heart surgeries? whats next, a whole motor or transmisison to be replaced prior the sale?
Thanks for looking at things from my perspective, I knew someone else would understand my hesitation/worry. Something that should not be present when buying a new car....
Dealer repairs are never the same quality as factory installation. Even factory repairs are not as good as factory installation. At the factory these repairs are "out of process" and that rework introduces potential quality issues. At the dealer, not only are they "out of process" there is no process other than the instructions that Subaru sends. ...
There are actually two sides to that point and I do appreciate you taking the 'positive' point of view. What do I mean?So to me, the "logical" thing to do on Subaru's part will be to reassure the customers that are buying any car manufactured during that period that everything is fine. They could easily do that by extending their warranties for peace of mind. If they don't trust those cars enough to do that, why should we?
It is only an issue with the steering column. You are the only one thinking that there is more to it...Why??? Subaru probably closed the plant down that long so they could thoroughly investigate and pinpoint the problem to make the proper redesign. It doesn't mean that there were numerous problems. They would look really bad if they would have another recall within a short period... they just wanted to get it right!My main issue now seems to be around the fact that the car is one of the ones that prompted Subaru to close down their factories for an unprecedented amount of time. So I don't think I would feel safe in it due to any of the potentially undisclosed issues that might be hiding behind those cars. I wanted to buy a new car to be worry free not to be sent a ton of potential recalls down the line just for being manufactured during the wrong week.
If it was only an issue with the steering column, I don't see how they are still having their dealerships do the replacement after they closed down the factory for two weeks, there is got to be something else they are not telling us and that is my concern...
My hope now is to get some sort of additional reassurance from Subaru or warranty extensions due to this, if not I will probably cancel the order and find something else. As much as I like the car, I'm not willing to risk my family's safety for it nor I feel like waiting another 4 months for a new one.
Sadly is quite the oposite Why? Because I like to read, and get informed before I buy a new car. Even Subaru acknowledged that and mentioned they have many quality control issues in one of their latest reports:You are the only one thinking that there is more to it...Why???